At Taifah Institute, we strive to provide high-quality Arabic language education. The following outlines our refund policy.

Our Refund Policy

We strive to provide high-quality Arabic language education. We understand that sometimes circumstances change, and we have established the following refund policy to address various situations.

Course Enrollment Refunds

We offer a satisfaction guarantee for all our courses. If you are not satisfied with your course purchase, you may be eligible for a refund based on the following conditions:

• Within 7 days of course start: Full refund available.
• After 7 days of course start: No refunds will be issued.

Refund Process

To request a refund, please contact our support team with your order details and reason for the refund. All refund requests will be processed within 5-7 business days. Refunds will be issued using the original payment method.

Exceptions

In certain circumstances, we may make exceptions to our refund policy:

• Technical Issues: If you experience persistent technical issues that prevent you from accessing the course content, and our support team is unable to resolve these issues, you may be eligible for a full refund regardless of how many days have passed since the course started.
• Course Cancellation: If we cancel a course you have enrolled in, you will receive a full refund.
• Special Circumstances: We understand that unexpected life events can occur. In cases of serious illness, family emergency, or other extenuating circumstances, please contact our support team to discuss your situation.

Non-Refundable Items

The following items are non-refundable:

• Administrative fees
• Transaction fees charged by payment processors
• Digital downloads that have been accessed or downloaded

Contact Us

If you have any questions about our refund policy or would like to request a refund, please contact our support team.